Privacy Policy of Pathway Care DBA Sphere
Introduction
This document serves as the Privacy Policy for Pathway Care, a Delaware C-corporation, conducting business under the name Sphere ("Sphere," "we," "us"). It governs our practices related to privacy in the context of our website, mobile application (collectively referred to as the “Services”), and our interactions with you via email, text message, other electronic messages, and in-person communications, including telephone or telehealth visits.
Scope of the Policy
This Privacy Policy exclusively pertains to the personal information collected through our Services. It does not extend to information collected by any website operated by third parties, unless such websites are expressly included in this Privacy Policy or directly link to it. Additionally, this Privacy Policy does not cover information accessed through links to third-party websites available within our Services. Our Terms of Use, integral to the utilization of our Services, incorporate this Privacy Policy.
Nature of Personal Information Collected
Personal information, as outlined in this policy, includes any data that can personally identify an individual. Examples of such information include, but are not limited to, names and email addresses.
Information Provided by Users
When using our Services, users may provide various types of personal information. This includes names, login details, email addresses, telephone numbers, and physical addresses. Users may also engage in transactions through our Services, necessitating the collection of subscription details, billing addresses, payment records, and purchase histories.
In instances where users opt to participate in personalized wellness plan development, they might provide responses to self-assessment questionnaires, which could encompass health and wellness information. Additionally, we collect health, wellness, and treatment information, including medical records and demographic data, which are integral to the services provided.
Payment information, including payment card numbers, is processed by our payment service providers, adhering to their respective privacy policies and terms. Our interactions with users may also lead to the collection of feedback, correspondence, and marketing preferences, alongside engagement details regarding our communications.
Furthermore, with user consent, specific location information can be collected through the Services.
Third-Party Information Collection
Our Services may integrate data authorized for sharing by users from third-party sources, including healthcare providers. This also includes information from Connected Devices such as fitness trackers, sleep monitors, and medical devices, which users can opt out of in the Services' settings.
Automatic Data Collection Practices
Our Services automatically log information during user visits. This encompasses data regarding the type of computer or mobile device accessing our Services, and interactions over time with our Services. Details of user actions on the Services, such as pages viewed, time spent on pages, navigation paths, and email interactions, are recorded. We also gather device-specific data, including operating system type and version, manufacturer and model, browser type, screen resolution, device type (e.g., phone, tablet), IP address, unique identifiers, language settings, and general location information.
Usage of Personal Information
The personal information collected is utilized for various purposes. We operate and deliver the Services, which includes fulfilling user requests and transactions, communicating about the Services, and resolving disputes. The data is also pivotal for business and product development purposes, such as analyzing and improving the Services, and developing new products and services.
For marketing and advertising, the collected information is used to send newsletters and email marketing based on user preferences, provide offers, and tailor communications. It is essential for compliance with legal obligations and for ensuring fraud prevention and safety. Additionally, we create anonymous data by removing identifiable information for lawful business purposes.
Sharing of Personal Information
We share personal information with service providers to help operate the Services. This includes hosting services, cloud services, information technology services, email communication software, advertising, payment processing, customer support services, and web analytics services.
Partnerships with third parties such as healthcare providers are established, wherein information is shared as directed by users. This extends to Connected Device companies, subject to user permission.
For interest-based advertising, information is shared with third-party advertising companies. We also disclose personal information to professional advisors, such as lawyers and auditors, when necessary. Compliance with law and safety requirements may necessitate sharing personal information. In the event of business transfers like mergers or acquisitions, personal information is among the assets that may be transferred.
We may also disclose de-identified information, which cannot reasonably identify any individual, with third parties for lawful purposes. With user consent, personal information may be shared as per user directives.
User Privacy Choices
Users have several options regarding their privacy. They can access or update their account information through their account profiles or by contacting us. Opting out of marketing communications is possible via instructions in the emails or by contacting us. Users can exercise control over online tracking through browser settings and mobile device settings.
Requests for account deletion can be made via email, leading to the removal of associated personal information, barring regulatory and compliance requirements.
Security Practices
We implement reasonable measures to protect personal information from unauthorized access and misuse. However, the security of data transmitted over the Internet cannot be fully guaranteed. Users are advised to maintain the confidentiality of their passwords and other account-related credentials.
Service Availability and Restrictions
Our Services are regulated by U.S. state and federal laws and may not be available in all states or outside the U.S. They are not available to users prohibited under these laws from receiving the Services.
Policy Amendments
This Privacy Policy may be updated periodically. Significant changes will be communicated through our website or via email to registered users.
Contact Information
For inquiries or comments regarding this Privacy Policy, please contact us at:
Pathway Care
16376 Pantheon PassDelray Beach, FL 33446-2317